CANAL VOYAGERS LIMITED
TERMS & CONDITIONS OF BOOKING

1.          Cabins can be provisionally booked by telephone or email. However this can only be confirmed on receipt of a properly completed booking form and the appropriate deposit within 14 Days. Your booking form and our confirmation constitute a legally binding contract between you and Canal Voyagers Ltd.  We will be bound to provide accommodation in accordance with our conditions of booking. Your money is fully protected under the EEC Package Holiday Directive.

2.          Once a booking has been confirmed, you are liable for the total cost of the cruise. Any outstanding balance is due 8 weeks before the start date of your holiday. Payment in full will be required for holidays booked less than 8 weeks before the start date. Payments should be made by bank draft or personal cheque. Overseas payments by sterling bank draft or international cheque (or book online)

3.          Should you be forced to cancel your reservation, you must advise us immediately and confirm in writing. Upon cancellation you will still be liable for the full cost of the holiday. Bookings are only accepted on the condition that all members of the party are covered by cancellation insurance. All claims should be made direct to your insurance company, whose decision will be final. 

4.        We reserve the right to regard changes to dates after confirmation as cancellation.

5.          We reserve the right to decline a booking without assigning reason for so doing.

6.          We reserve the right to terminate a passenger’s cruise should that person in our estimation have placed the boat, equipment, other passengers or crew in danger of damage or injury by ignoring safety advice or instructions from the crew. We also reserve the right to terminate the cruise of any passenger found to be smoking on the boat, or who in our estimation behaves in a manner disruptive to other passengers. No compensation will be given for cruise time or facilities cancelled due to this action and the person may have no further claim on the company.

7.          We reserve the right to cancel any cruise due to circumstances beyond our control.  Should this situation arise, you will if possible be offered alternative cruise dates.  Otherwise any sum received from you will be returned in full, but you shall have no claim on any account against us.

8.          We reserve the right to alter or amend a published cruise route (or routes) due to circumstances beyond our control. Should navigational difficulties prevail on the waterway, the cruise may be re-scheduled by the company to commence, divert or terminate at alternative locations in order to safeguard the holiday. Such situations will not be considered grounds for cancellation of a confirmed booking.

9.          We will endeavour at all times to keep to the published timetable, however we shall not be liable for any loss to you caused by delay, failure to keep time, mechanical breakdown or any cause whatsoever.

10.       We shall not be liable for any loss or damage to personal property belonging to you that might be sustained during the cruise, whilst the articles are on board, or on any vehicles or premises belonging to us.  You are strongly advised to take out your own baggage and personal insurance.

11.       We cannot be held liable for the death or personal injury during the cruise, whilst on the boat or property belonging to us unless such death or injury be directly caused by our negligence. We can take no responsibility for any consequences of not being informed regarding health problems of any guest.

12.       We are unable to carry children under 14 years of age or pets.

13.       Smoking is strictly forbidden on the boats.

14.      The cruises are not considered suitable for people with limited mobility. If you are unsure if the cruises are suitable for you, please telephone us for advice.

15.    Whilst every effort is made to ensure the accuracy of the contents of our brochure and other publicity material, we shall not be liable for any inaccuracies that might exist.